What to say when calling 9-1-1 for a Mental Health Emergency
- I’m calling about a Mental Health Emergency and request a Crisis Intervention Team (CIT) officer.
- My name is: _______________.
- I am calling [your location] because my [family member/friend] is_____________________.
- Describe in detail what is going on right now.
- Advise law enforcement if there is information on file about the person in crisis.
- Ask if it’s possible to arrive without lights or sirens.
The 9-1-1 dispatcher will ask the following: (be clear and brief)
- Are there any acts or threats of violence?
- Are there any weapons involved?
- Where is the person experiencing the emergency located?
- Has there been a suicide attempt or as the person made threats of suicide?
Additional information to provide the dispatcher:
- Mental health diagnosis and mental health care provider
- Intoxicated or overdosed?
- Current medications
- Gravely disabled and unable to care for themselves
