What to say when calling 9-1-1 for a Mental Health Emergency

  • I’m calling about a Mental Health Emergency and request a Crisis Intervention Team (CIT) officer.
  • My name is: _______________.
  • I am calling [your location] because my [family member/friend] is_____________________.
  • Describe in detail what is going on right now.
  • Advise law enforcement if there is information on file about the person in crisis.
  • Ask if it’s possible to arrive without lights or sirens.


The 9-1-1 dispatcher will ask the following: (be clear and brief)

  • Are there any acts or threats of violence?
  • Are there any weapons involved?
  • Where is the person experiencing the emergency located?
  • Has there been a suicide attempt or as the person made threats of suicide?


Additional information to provide the dispatcher:

  • Mental health diagnosis and mental health care provider
  • Intoxicated or overdosed?
  • Current medications
  • Gravely disabled and unable to care for themselves

Suicide Prevention Lifeline 1-800-273-TALK